Shipping flat rate of $15 FREE SHIPPING: Orders over $125 EDMONTON + AREA: We offer free local pickup at Misiyo Slow Living, our shop + studio, during store hours.
NOTES ON USA ORDERS: Our shipping rates do not include import duty or taxes which may be applicable on anything ordered from us. Slow Living products are not currently available to ship to the USA, our apologies for the inconvenience.
INTERNATIONAL ORDERS: Please get in touch with us to place any international order (Misiyo products only). Thanks!
We want you to love your candles and work hard to make sure you have an amazing experience from start to fully burned! If anything didn't meet your expectations, please let us know.
CANADA & USA ORDERS We accept returns or exchanges on all full priced and promotionally discounted items within 21 days of purchase for Canadian and USA orders. Please ensure the item is in unused condition with no signs of damage, and get in touch with us regarding your return BEFORE sending an item back. Please note the buyer is responsible for the full cost of shipping a return or exchange item back to us. All clearance items (over 15% OFF) or Slow Living items (20% OFF + above) are final sale and can't be returned or exchanged (but could be gifted to someone you know who might love them!)
Damaged Items: If you received a damaged item in your shipment, please contact us immediately for assistance at hello@misiyo.com
INTERNATIONAL ORDERS Please see our Refund Policy for full details.
